We hope that you are absolutely delighted with your purchase!

But just in case something has not met your expectations please, in the first instance, reach out to discuss it, we’ll always try to help.

Here is a reminder of my terms and conditions of sale;

• this includes purchases made from me, either in person, at an event, or by e-mail or online through my website or over social media;

Items that have been commissioned specially from me or personalised items are non-returnable and therefore there can be no refund.

Sales of Glass Art

My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items:

• Gift cards and vouchers for experience sessions

• Discounted items or those that have been reduced in price for a sale.

• If you purchased through my Etsy store purchases are subject to the policy framework and terms and conditions on that site. 

To complete your return, I need to be sure that there is a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to my error.

• Any item that is returned more than 30 days after delivery

• Personalised or bespoke commissioned items (such as pet portraits) items that are not damaged as a result of transit

• To return your product please contact us in the first instance, once agreed you should then mail your product to: 19 Woodland Avenue, Overstone, Northampton, NN6 0AH.
  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We aren’t able to guarantee that we will receive your returned item, so its always best to be on the safe side.

Since Brexit lots of small businesses have been struggling to send to the EU, and recently this has also changed to include Northern Ireland. Many apologies to Europe and Northern Ireland customers, I am unable to send things from my website but you are welcome to head to my Etsy store where this is much more straightforward.

Glass Classes

• Classes are held at my home studio in Overstone, Northamptonshire. Each session will have a maximum of 4 attendees unless previously agreed. Larger groups can be catered for at an external venue.

• If for any reason you cannot attend the session you are booked for please let us know as soon as possible and we will arrange an alternative date where possible.

• Class Vouchers are non refundable and must be used within 1 year. If unable to use before the expiry date please contact us to arrange an extension. If there has been a price increase and additional fee may be required to extend the voucher.

if you have question please don not hesitate to reach out to me.